1. What you are purchasing
The 30-day plan provides time-limited access to a digital study service at the price displayed at checkout. It is not a CAAS examination booking, licence application, official CAAS course or guarantee of an examination result.
2. PayNow and activation
PayNow payments in the initial launch setup are manually verified by Linwidi Trading. Access is activated only after the payment has been matched and approved. Students should use the order reference shown by the website where their banking application permits a payment reference.
3. Duplicate or incorrect payments
If you believe you made a duplicate payment, paid an incorrect amount, or paid for an order that cannot be matched to your account, contact Linwidi Trading promptly with the order reference and sufficient payment information for verification. Verified duplicate or erroneous payments will be reviewed for correction or refund as appropriate.
4. Before activation
If you request cancellation before a manually verified subscription has been activated, contact Linwidi Trading promptly. Where the payment can be identified and access has not been supplied, the request will be reviewed and any refund due under applicable law will be processed.
5. After digital access has been activated
Because the product is time-limited digital access that can be used immediately after activation, refund requests after access has been supplied are considered individually. Examples that may justify a remedy include duplicate charging, incorrect activation, or a material technical failure attributable to the service that prevents reasonable use and cannot be resolved within a reasonable period.
A change of mind, failure to sit the official examination, or an unsatisfactory examination/practice result does not by itself establish entitlement to a refund, subject always to rights and remedies available under applicable law.
6. Technical problems
If course access does not work after verified payment, contact Linwidi Trading first so the account and payment can be checked. Where practical, the first remedy may be restoration or extension of access. This does not limit any remedy that must be provided under applicable law.
7. No automatic renewal
The initial launch plan does not automatically renew and does not automatically charge the student's payment method. At expiry, access ends unless the student purchases/activates another access period.
8. How to request assistance or a refund
Contact Linwidi Trading through the contact details published on the website. Include your student username/email, UAPL order reference, payment date and a short explanation. Do not send banking passwords, PINs or one-time passwords.
9. Processing
Approved refunds will be arranged using an appropriate payment method after verification. Bank/payment processing time may be outside Linwidi Trading's control.
10. Statutory rights
This policy is intended to explain the service's normal refund process. It does not remove or reduce consumer rights or remedies that apply under Singapore law.